Returns + Refunds

110% STORE CREDIT

• We offer a 110% store credit for full-priced items purchased online, with a 3 year expiry date.

• Items must be returned within 14 days of receiving them.

• Zaket & Plover is not responsible for return postage costs.

REFUNDS

• Refunds are available on full-priced items purchased online within 14 days of receiving your item(s).

• Items must be in original condition, with all tags attached, and must be unworn, unwashed, and unaltered.

• Returns that do not meet these requirements cannot be processed.

• Once processed, refunds will be issued to the original payment method, excluding return postage.

• Allow up to 10 business days for the funds to appear in your bank account.

• Zaket & Plover is not responsible for return postage costs.

• Return fee: A $15 fee will be deducted from all refunds to cover postage and handling costs.

SALE ITEMS

• Discounted items are final sale, excluding the welcome first-time purchase offer.

• No returns, exchanges, or store credit are available for discounted items (except for faulty items).

• For further assistance, please email sales@zaketandplover.com.au.
  

INTERNATIONAL ORDERS (outside of Australia)

• Return options: Refund or 110% store credit (gift card with a 3-year expiry).

• Return postage: Customer is responsible for return postage costs.

• Sale items: Not eligible for return.
  
  

HOW TO ARRANGE A REFUND OR STORE CREDIT

Contact us before returning an item to avoid processing delays.

• To arrange a return:

  1. Email sales@zaketandplover.com.au within 14 days of receiving your order.

  2. Include your ORDER NUMBER and reason for return.

  3. We’ll provide a return label (Australia only) and instructions. Return postage is at your cost.

FAULTY ITEMS

• Faulty or incorrect items: We will replace or refund them (subject to availability).

• Assessment: Once returned, items will be reviewed by our Quality Control team.

• Resolution: We will get back to you with a solution as soon as possible.

EXCEPTIONS TO POLICY
Whilst every effort is made to accurately display the colour of our garments, as screen monitors vary, we cannot guarantee the screens display of any colour will be completely accurate.

CANCELLATION OF ORDER (INCLUDING PRE-ORDERS)
Please note that all cancellation requests must be made within one hour after an order has been paid for. Orders that have already been processed cannot be cancelled. Sale and reduced items cannot be cancelled.

INTERNATIONAL CUSTOMS & DUTIES
We do not cover import duties and taxes that may apply to your shipment. These taxes are charged once the order reaches its designated country. All applicable duties must be completed by the customer before delivery can be made. Customs policies vary widely from country to country, if you are unsure please contact your local customs office for price estimates.